6 Best Business Phone Services for Small Business (2023)
Looking for the best business phone service for your WordPress-powered website? Add phone service to efficiently manage your customer calls. In this article, we have selected some of the best business phone services to use with your WordPress site.
Why and when do you need business phone service?
Usually, you can add a landline or mobile phone number to your WordPress site and use it to receive calls from your customers. However, phone numbers don't look professional and you can't communicate effectively.
- Easily track call time, hold time, wait time, and total usage.
- Most business phone services include features such as call forwarding, caller ID, call waiting, call forwarding, and call recording.
- Share your company phone number with multiple users at the same time (automatic attendant allows calls to be routed to the first available agent)
- Call using a landline system, cordless phone, mobile phone, or computer can make and receive
- Easily add new employees without calling an IT engineer. The
- business phone system transmits voice over the Internet (VoIP system). This means you can use local or toll-free numbers anywhere. All you need is a high-speed internet connection.
If you run an online store or website for small businesses, adding professional business phone service can help your business grow. You can use it to build better customer relationships with professional sales and phone support.
With that said, let's take a look at the top business phone services you can use with your WordPress site.
1. Nextiva
Nextiva – Best Business Phone Service
Nextiva is the best business phone service in terms of features and ease of use. It offers a wide range of features with a quick setup and a reasonable price. It features a simple web-based administration panel that allows small business owners to easily manage their unified communications platform like a pro.
Nextiva's VOIP phone service for small businesses includes enhanced call routing, unlimited free domestic calls, voicemail to email and text, online fax, text messaging, and more.
Toll-free local or toll-free numbers, toll-free number portability, and all standard call management features such as caller ID, call forwarding, routing, custom greetings, and an advanced IVR (Interactive Voice Response) system are also available. As a platform, Nextiva also offers other powerful features such as CRM, live chat, online surveys, call analytics, and other solutions that work very well with business phone systems.
Their call quality is excellent, their VoIP solution offers 99.999% uptime, and their customer service representatives are always helpful.
Nextiva Business Phone Service pricing starts at $18.95 per user per month on the Essentials plan. Adding more users lowers the price. You can even create a prepaid account to save even more money.
Note: We use WPBeginner's Nextiva as our business phone service. In our experience, both features and price, Nextiva is the best small business phone system.
As a small company, our favorite feature is the ability to add cellular lines using Nextiva. This allows our team to answer incoming calls from the office or remotely without sharing a personal mobile number. The Nextiva app works on both iPhone (iOS) and Google (Android) smartphones.
We also offer text messaging and video conferencing so our team can easily interact with our clients through their preferred business communication channels.
But if your business needs an office phone system that works with your existing handsets, Nextiva offers that too. Call centers and large enterprises often use Nextiva to transform their Avaya private branch exchange (PBX) systems into high-performance cloud telephony systems with SIP trunking.
Nextiva is the official phone provider for leading universities such as Stanford University, UCLA University, and the University of Southern California, as well as leading brands such as Taco Bell and Conan O' Brian.
Expert Opinion: We believe Nextiva is a comprehensive business phone service for small businesses with affordable enterprise-level plans.
Bonus: WPBeginner users can use the Nextiva promo code to unlock the best deals.
2. RingCentral
RingCentral
RingCentral is another popular phone service for businesses of all sizes. The company offers one of the most feature-rich small business phone systems on the market.
The business telephony platform includes all the standard business calling features you need including unlimited calling, call forwarding, caller ID, call waiting and forwarding, line sharing between mobile devices and users, text messaging, and visual voicemail is included.
Apart from that, it also offers video conferencing with screen sharing, team messaging, 1000 minutes of free calling, and integration with Gsuite, Dropbox, Microsoft, and other services. It features intuitive cloud-based management features that make it easy to set up and manage calls.
Essentials Plan to start at $19
You can add up to 10 users for $99 per user per month, billed annually. Other plans vary in price and features. Use RingCentral promo codes to unlock special prices.
You can also get a business vanity number for an additional fee.
RingCentral is an excellent telephony solution for both physical offices looking to replace landlines and offices moving to virtual offices.
Works with any compatible phone system or has a virtual phone system available through the RingCentral desktop and mobile apps that work with all smartphones (iOS and Android).
RingCentral is one of the most popular VoIP platforms for businesses, so it has a large app integration directory.
This enables connectivity with other services such as automatic transcription, real-time analytics, voice recording services, Chorus.ai sales call insights, integration with call center software, and connectivity with support helpdesk software. . You can have an integrated customer contact center.
Expert Rating: We think RingCentral is a great business VOIP solution for small businesses.
3. Ooma
Ooma is a popular business VOIP phone provider offering affordable business phone numbers and toll-free 1-800 phone numbers. Toll-free numbers can be added to any of his Ooma office plans. By default, a toll-free number is pre-selected, but you can select a new number.
The Ooma Office platform has all the powerful features like B. Virtual reception, extension dialing, music on hold, smartphone apps for smartphones, call history, etc.
Best of all, it's super easy to set up and takes minutes.
The
the control panel makes it easy to manage calls, add new team members, and more.
Their pricing plans start at $19.95 per user per month with no contracts and include free toll-free numbers and over 35 business phone features.
There is also an Ooma Office Pro plan for $24.95/month which includes additional features such as video conferencing, voicemail transcription, advanced call blocking, call recording, and a desktop app.
Expert Review: We believe Ooma is the best business phone service for traditional landline office environments. Its new features are also ideal for remote teams looking to foster collaboration.
4. GrassHopper
Grasshopper Business Phone Service
GrassHopper provides a virtual phone number via Voice over Internet Protocol (VOIP), ideal for sole proprietors and small businesses. A virtual phone number means that calls can be routed to any phone number or mobile device. However, outgoing calls require a regular phone line.
Provides intuitive web and mobile apps for managing accounts and phone services. You can choose from local, toll-free, and vanity phone numbers with multiple extensions for your number. We provide local and toll-free numbers for the US, Canada, and the UK.
GrassHopper comes with all the standard features such as forwarding calls, forwarding, waiting, music on hold, voicemail to email transcripts, and more. Perfect for remote teams as you can add extensions and use them anywhere with our mobile and desktop apps.
The
the plan starts at $29.99/month and includes 1 area number and up to 3 extension numbers. Grow your user count and add multiple local phone numbers to your higher plan.
Expert Rating: We believe GrassHopper is the best business phone service for freelancers and sole proprietors.
5. Phone.com
Phone.com is another option for small business phone service. It provides a simple web and app-based administration panel with standard telephony features such as call forwarding, call forwarding, caller ID, teleconferencing, and video conferencing calls.
Local minutes include several European countries and Canada, making calls to these countries much cheaper. You can also integrate the business phone service with his CRM software from third parties such as Salesforce and Zoho.
We have two pricing options: installment and unlimited
The installment plan starts at $12.99/month and the unlimited plan starts at $22.99/month.
Expert Opinion: We believe Phone.com is the cheapest business phone service for budget-conscious businesses.
6. GoToConnect (formerly Jive)
GoTo Connect (formerly Jive) - Business Phone Service
GoToConnect (formerly known as Jive) is another great option for small business phone service. Affordable, advanced cloud business phone system.
VOIP phone service includes all standard features such as unlimited calls, unlimited extensions, call forwarding, number sharing, voicemail to voicemail, auto call join, mobile app, chat, and SMS. I'm here.
We also have hundreds of CRM integrations and other marketing integrations with popular services like Salesforce, Zoho, Microsoft Outlook, Google Workspace, Zendesk, and Slack.
GoToConnect offers a truly integrated business communications platform that goes beyond simple business phone services. There is HD video conferencing to facilitate collaboration with customers and team members.
Over 100 cloud VoIP with several notable features such as unlimited call queue, advanced dial-pad editor, cloud PBX, advanced ring group, call center, paging system, and latency announcements like eFax Comes with functionality.
GoToConnect is part of the larger GoTo software family, so it seamlessly integrates with other webinar and conference software such as GoToMeeting, GoToWebinar, and GoToTraining.
Basic business phone service starting at $24/month
Which Business Phone Service Is Best For You?
After careful research of all major business phone service providers, we believe that Nextiva is the best business phone service provider on the market.
Affordable plans for businesses of all sizes offer many powerful features along with top-notch customer support.
The best part is that Nextiva business phone lines work on mobiles, tablets, and computers, while free promotions on advanced business phone systems such as Poly VVX150 and Nextiva X-885 used by many professionals is to provide line handling, etc.
Free Business Phone System
For all the above reasons, we decided to use Nextiva for our business and ranked it as the best business phone system on the market.
RingCentral came in a close second in our survey. Their VoIP phone system offers many of the same features as Nextiva. Ultimately, price and customer service mattered.
You can't go wrong with these two top VoIP providers.
We also researched many other business phone service providers not listed in this article, including Vonage, 8×8, Dialpad, AT&T, Verizon, and Skype. I decided it wasn't best to list them all in this article as I don't want to paralyze my decision-making.
Instead, our goal has always been to make it easy for you to choose the best provider for your needs.
We hope this article has helped you find the best business phone service for your WordPress site. I'm here. Also, check out our guide to creating a free business email address and the best email marketing services for small businesses.
Business Phone System Frequently Asked Questions
After helping thousands of business owners find the best business phone system for their needs, we've answered many questions. Below are answers to some frequently asked questions about VoIP business phone systems and service providers.
What is VoIP and how does it work?
VoIP (Voice Over Internet Protocol) is a phone that allows you to make and receive phone calls over Internet Wi-Fi instead of traditional phone lines. Technology.
We have created a detailed guide on what VoIP is and how it works.
Here's a quick visual infographic for VoIP.
Yes. A VoIP business phone system is cheaper than a local landline because it uses your existing internet connection and does not require a separate system or hardware. VoIP business phone services also reduce the burden on internal IT and support by simplifying the overall workflow.
General landline operators charge extra for advanced call features such as call waiting, transfer/forwarding, music on hold, extension calls, and conference calls.
Business VoIP includes all advanced features for a flat monthly fee and can save you up to 90% on internal calling costs with top providers like Nextiva.
Another big advantage is that you can make international calls at much lower rates.
Can I switch from a landline to a business VoIP service?
Yes, you can easily convert your business landline system into an online business VoIP solution. All major business phone system providers such as Nextiva and RingCentral make it easy to keep the same business phone number when switching from a landline to VoIP.
Can I use my cordless phone with Business VoIP?
Yes. Use your existing cordless, softphone, or landline phone with most business VoIP providers. All of the top providers on our list also have mobile apps that you can install on your personal phone as well. You can use and maintain the same business phone system.
What are the disadvantages of
VoIP business phone system?
VoIP business phone service makes calls over the Internet. The main drawback is that customers will experience poor call quality if they do not have a reliable internet connection.
And if your business experiences a power outage, your Internet router may also be out of power. This may disconnect the call
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